shipping & returns

shipping policy

Please find our delivery costs below: 

UK 1st Class (1-2 Working Days):  £2.99

 

UK 2nd Class (3-5 Working Days):  £1.99 

Europe (3-10 Working Days):  £6.99

Rest of The World (5–14 Days):  £9.99

 

return & exchange policy

Refunds 

Due to hygiene reasons, We do not offer refunds. However, if you receive a damaged or incorrect item an exchange can be arranged. 


To be eligible for an exchange, you must:

* Notify us within 7 days of your purchase.

* The item must be unused and in the same condition that you received it.

* It must also be in the original packaging.

 

Exchanges 


We only exchange items if they were received damaged or if the wrong item was shipped. in order to exchange, you would need to return the original item back to us. Once received, the exchanged product will be sent out to you. For more information please contact us at info@chelseacolololashes.co.uk